CMS finished mailing cards to people with Medicare who live in Waves 1-5 and now Wave 6 states (Arizona, Colorado, Idaho, Montana, Nevada, New Mexico, Texas, Utah, Washington, and Wyoming). Card mailing in Wave 7 states and territories continues.
If someone with Medicare says they did not get a card, you should instruct them to:
- Sign into MyMedicare.gov to see if we mailed their card. If so, they can print an official card. They will need to create an account if they do not already have one.
- Call 1-800-MEDICARE (1-800-633-4227) where we can verify their identity, check their address, and help them get their new card.
You can print out and give them a copy of Still Waiting for Your New Card?, or you can order copies to hand out. Continue to direct people with Medicare to Medicare.gov/NewCard for information about the mailings and to sign up to get an email about the status of card mailings in their state.
To ensure that people with Medicare continue to get care, health care providers and suppliers can use either the former Social Security number-based Health Insurance Claim Number or the new alpha-numeric Medicare Beneficiary Identifier for all Medicare transactions through December 31, 2019.
People with Medicare should continue to protect their new number to prevent medical identity theft and health care fraud, especially during Medicare Open Enrollment. You can find fraud prevention resources on our Medicare card Outreach & Education page to share with people with Medicare.
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