What drives a patient’s trust—or mistrust—in their physician, nurse, hospital, health system, or health insurer?
While trust and respect in the patient/physician relationship are critical, the larger health care system and its many components—from customer service to clinical support staff to health insurance and billing—also play an important role in creating a health care environment that can meet patients’ needs.
RWJF seeks to fund research studies that will examine how to build trust and mutual respect to better meet vulnerable patients’ health care needs. This funding opportunity is supported by AcademyHealth.
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