Upcoming Boot Camp Webinars - Performance Improvement in Public Health

Please join us for the following webinars, offered as part of the Utah Performance Improvement in Public Health Boot Camp:

·         Creating a Culture of Quality - May 30 at 9:00 am –To register go to: https://www2.gotomeeting.com/register/179013426

·         Understanding the Voice of the Customer - May 31 at 2:00 pm –To register go to: https://www2.gotomeeting.com/register/160128914  

·         Programs that Work: How to Find Evidence-based Programs - June 5 at 9:00 am – To register go to: https://www2.gotomeeting.com/register/830033754

More details can be found below, along with a link to register.  The cost is free, but registration is required. You will need to register for each webinar separately and will then receive a confirmation email containing information about accessing the webinar.  Look for additional webinars in the future. We hope you and your colleagues will join us.  Feel free to share this webinar information with other public health partners and colleagues.

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Webinar - Creating a Culture of Quality

What does it mean to have a quality culture in public health? How can we cultivate quality? Cindan Gizzi from the Tacoma-Pierce County (WA) Health Department will define “quality culture,” outline the steps her department took around performance improvement, and will share the lessons they learned along the way.  Ms. Gizzi is a member of NACCHO’s Quality Improvement Leaders, serves on the Robert Wood Johnson Foundation’s Expert Panel for the Quality Improvement in Public Health Practice Exchange and leads the Public Health Performance Management Center for Excellence at Tacoma-Pierce.

Date:     Wednesday, May 30, 2012

Time:     9:00 AM - 10:00 AM MDT

To register, go here: https://www2.gotomeeting.com/register/179013426

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Webinar - Understanding the Voice of the Customer

One of the key principles in quality improvement is understanding the voice of your customer.  In this session Steve Avery, long-time QI consultant, will cover how to collect customer and stakeholder satisfaction data and how it can be used to improve performance.  Mr. Avery is the Executive Vice-President of Business Process Improvement with Promontory Management Group (PMG).  He is a master black belt in Lean Six Sigma with extensive experience working with state government agencies.

Date:     Thursday, May 31, 2012

Time:     2:00 PM - 3:00 PM MDT

To register, go here: https://www2.gotomeeting.com/register/160128914

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Webinar - Programs that Work: How to Find Evidence-based Programs and Make Them Work For You

Debbie Pfeiffer from the Cancer Prevention Research Network will present on the importance of using evidence-based strategies and discuss the principles behind identifying appropriate strategies and adapting them to fit the needs of the target population.

Date:     Tuesday, June 5, 2012

Time:     9:00 AM - 10:30 AM MDT

To register, go here: https://www2.gotomeeting.com/register/830033754

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If you have any questions about these webinars or the Performance Improvement Boot Camp, please contact Laverne Snow at lavernesnow@utah.gov or Anna Dillingham at adillingham@ualhd.org.  We hope you can join us!  Feel free to share this webinar information with other public health partners and colleagues.