The U.S. Department of Health & Human Services Office of Minority Health has create the Guide to Providing Effective Communication and Language Assistance Services. This is a tool to help you and your organization facilitate communication with the culturally and linguistically diverse individuals receiving care and services from your organization, including those with limited English proficiency (LEP). Mutual understanding helps ensure the provision of safe, quality health care.
The Guide covers strategies for communicating in a way that considers the cultural, health literacy, and language needs of your patients and their families. It is designed for health care providers, administrators, and executives who work across a broad spectrum of health care organizations. Two tracks of the Guide are available:
- One is tailored to health care administrators, with information on planning, implementing, and evaluating effective communication and language assistance services.
- One is tailored to health care providers (or those providing direct care and services), with information on cross-cultural communication skills, working with an interpreter, and more.
Launched in June, this updated Guide replaces our existing communication e-resource, A Patient-Centered Guide to Implementing Language Access Services.
For more information or to access the Guide, please visit https://hclsig.